Privacy policy
* OBJECTIVE, SCOPE AND APPLICABILITY
Cosnet Private Limited (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your information when you visit or purchase from our website www.cosnet.co.in
or our mobile application (collectively referred to as the “Platform”).
By using our Platform, you agree to this Policy and consent to the collection and use of your information as described. If you do not agree, please discontinue use of the Platform.
This Policy applies to:
Individuals browsing or using the Platform
Customers purchasing our products
Anyone whose information we collect through our services
This Policy does not apply to offline data collection, unrelated websites, or third-party links not controlled by Cosnet.
* HOW DO WE GATHER YOUR PERSONAL INFORMATION?
We gather your personal information in several ways to ensure smooth operation of our services and provide you with a better user experience. The information may be collected directly from you, automatically through your interaction with our Platform, or from trusted third parties.
Information You Provide Directly:
When you register or create an account on our Platform
When you place an order, make a payment, or request customer support
When you subscribe to our newsletters or marketing communications
When you participate in surveys, reviews, or promotional activities
Information Collected Automatically:
When you browse our Platform, certain details such as your IP address, browser type, device details, location, and usage behavior may be automatically collected through cookies and similar tracking technologies.
Information Obtained from Third Parties:
We may receive information from third-party partners, such as payment gateways, logistics providers, or analytics tools, to process orders, deliver products, or improve your overall experience.
All personal information collected is used in accordance with this Privacy Policy and applicable data protection laws.
* WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect different types of personal information to provide and improve our services, process transactions, and ensure a secure experience on our Platform. The information may include, but is not limited to:
Personal Identification Information:
Name, email address, phone number, date of birth, and billing/shipping addresses.
Account and Login Information:
Username, password, and account preferences when you create or access your account.
Transaction Information:
Purchase history, payment details, invoices, and order preferences.
Communication Information:
Messages, inquiries, feedback, or any information you share when contacting our customer support or subscribing to newsletters.
Technical and Usage Information:
IP address, device type, browser type, operating system, location data, and browsing behavior on our Platform, collected via cookies and similar technologies.
Third-Party Information:
Information received from payment gateways, delivery partners, analytics services, or other trusted third-party sources to enhance service and fulfill orders.
All information collected is used strictly in accordance with this Privacy Policy and applicable data protection laws.
* HOW DO WE SHARE THE PERSONAL INFORMATION ?
At Cosnet, only authorized personnel have access to your personal information. We may share your information with affiliates, trusted third parties, or service providers performing services on our behalf, such as beauty partners delivering services to our customers. These providers are authorized to use your information solely to perform their functions or comply with legal requirements and are prohibited from using it for other purposes.
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity, which may use it in accordance with this Policy. We may also share information with our corporate entities to prevent fraud, identity theft, or abuse of our Platform. Additionally, we engage third parties for functions such as order processing, delivery, data analysis, customer support, email communications, web hosting, and fulfillment; they may access personal information only to perform their duties and in accordance with this Policy.
Occasionally, you may be asked to consent to sharing your information with third-party partners, such as event or promotion sponsors, who will use the information according to their own policies. Finally, we may disclose personal information when required by law or in good faith to respond to court orders, legal processes, or to protect the rights, property, or safety of Cosnet, our customers, or the public.
We do not rent, sell, or trade your personal information for marketing purposes.
* RETENTION OF PERSONAL INFORMATION
At Cosnet, we retain your personal information only for as long as it is reasonably necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable laws and regulatory requirements. This includes retention for legal, administrative, accounting, or other reporting purposes.
Your personal information is safeguarded against unauthorized access, disclosure, alteration, or destruction in accordance with this Policy. We maintain appropriate administrative, technical, and physical measures to protect your information from accidental, unlawful, or unauthorized loss, access, use, or disclosure.
* Security Measures:
We implement strict administrative, technical, and physical safeguards to protect your information. This includes secure server hosting, firewalls, SSL encryption for transactions, access controls, confidentiality agreements, and regular malware scans. While we take all reasonable measures to secure your data, no online platform is completely risk-free, and we cannot guarantee absolute security of information transmitted over the Internet.
* Cookies and Tracking Technologies:
Our Platform uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences and login details, analyze traffic and usage patterns, and provide personalized product recommendations. You can disable cookies through your browser settings; however, certain features of the Platform may not function properly if cookies are disabled.
* Your Rights and Choices:
You have the right to access, update, or correct your personal information at any time. You may withdraw consent for marketing communications, request deletion of your data (subject to legal obligations), and opt out of promotional emails by clicking “unsubscribe.” To exercise these rights, please contact us at privacy@cosnet.co.in
.
* Children’s Privacy:
Our Platform is not intended for children under the age of 18, and we do not knowingly collect personal information from minors. If we discover that we have unintentionally collected data from a minor, we will delete it immediately.
* THIRD-PARTY LINKS AND WEBSITES
The Platform may contain links to third-party websites or advertisements. We are not responsible for the privacy practices or content of these websites. We recommend you read their privacy policies before interacting with them.
* CHANGES TO THIS PRIVACY POLICY
We may update or modify this Policy from time to time to reflect changes in business practices or legal requirements. Updates will be posted on this page with the revised date. Continued use of the Platform after such changes constitutes acceptance of the revised Policy.
* Withdrawal of Consent:
You may withdraw your consent for the use or disclosure of your personal information at any time by contacting privacy@cosnet.co.in
. Please note that withdrawing consent may limit your ability to access or use certain features and services on the Platform. We will process your request promptly while ensuring compliance with applicable laws. Your choice will not affect other services where consent is not required.
* DISPOSAL OF PERSONAL INFORMATION
We will only use your Personal Information for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.
* Security
We prioritize the protection of your Personal Information against loss, theft, unauthorized access, disclosure, copying, use, or modification. We implement security safeguards appropriate to the sensitivity of the information, regardless of the format in which it is held.
Our methods include:
Physical measures: Locked filing cabinets, restricted office access, and alarm systems.
Technical tools: Passwords, encryption, firewalls, and industry-standard security practices.
Organizational controls: Confidentiality agreements, access limited on a need-to-know basis, staff training, and security clearances.
Online security is a key focus. We use encryption, authentication tools, and Secure Socket Layer (SSL) technology to protect sensitive information, including credit data. Personal Information is stored behind secured networks and is accessible only to authorized personnel. Regular malware scans and system monitoring further ensure data safety.
We make reasonable efforts to keep your information accurate and up-to-date and enable you to review and edit your data as needed. Despite these measures, Cosnet is not liable for any loss or damage resulting from unauthorized access or misuse of Personal Information by third parties.
* Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Cosnet
Email: help.cosnet@gmail.com
Website: www.cosnet.co.in
